Shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items. At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.
Possible delivery options:
- Collection in PIKADURA store - FREE
- In the store of your choice in 3-5 business days.
- Remember that the person who comes to pick up the order must present your identification document, whether it is the buyer or if another person comes in your place.< / li>
- Home delivery:
- Standard delivery - 3.95 EUR / FREE (ORDERS FROM 50 EUR)
- The estimated delivery time will vary between 3-5 working days, depending on the delivery address.
- Note that deliveries are made only on weekdays.
HOW TO RETURN
You have 15 days from the date of shipment to make a refund of your pikadura.es purchase for FREE.
These are the options to return your merchandise:
- In PIKADURA store
- Take your order and purchase ticket in paper or electronic format to any PIKADURA store that is from the same country / region in which you made the purchase.
- From home
- Access your order information to request a refund.
- If you have made your purchase as a guest, you can access this information from the confirmation email link.
You can manage the shipment of the goods to our warehouse (assuming the carrier's expenses) or if you wish we will send a carrier to collect your return
You will receive updates on the status of your order by email.
You can also access this information in the "my account" section. If you are not registered, click on the "Order information" link in the confirmation email to follow up.
Through the PREVENTA option, we give you the opportunity to ensure the availability of items with a limited number of units.
Being an advance purchase, payment is made at the time of purchase. Keep in mind that these items have special shipping times.
If in your order you combine presale items with others that are not, only presale items will be affected by a delivery time other than conventional.
Please note that the return period for purchases containing presale items will be 30 days from the date of shipment of the last part of your order.
In PIKADURA We care to ensure the highest quality of our items and we promise to make visible those that for some reason have had to be removed from the sale.
There are currently no items being withdrawn. To learn more about previous withdrawals, contact our Customer Service department.
In pikadura.es you can find news every week, just like in our stores.
If the item you are interested in is sold out but has the symbol comming soon, you can register your email and we will notify you whenever it becomes available again in the 15 days after your registry. This process is not equivalent to a reservation.
In addition, through pikadura.es you can access the stock of our products every time you check the details of it.